{"id":7204,"date":"2026-04-10T12:38:41","date_gmt":"2026-04-10T10:38:41","guid":{"rendered":"https:\/\/makro-za.shop\/?page_id=7204"},"modified":"2026-04-10T12:40:53","modified_gmt":"2026-04-10T10:40:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.makro-za.shop\/?page_id=7204","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7204\" class=\"elementor elementor-7204\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4a703 e-flex e-con-boxed e-con e-parent\" data-id=\"1f4a703\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f17295 elementor-widget elementor-widget-html\" data-id=\"3f17295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n<style>\r\n  \/* ===== Base Reset ===== *\/\r\n  *, *::before, *::after {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  \/* ===== FAQ Wrapper ===== *\/\r\n  .faq-wrapper {\r\n    max-width: 860px;\r\n    margin: 0 auto;\r\n    padding: 8px 4px;\r\n    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\r\n    color: #2d2d2d;\r\n  }\r\n\r\n  \/* ===== FAQ Card ===== *\/\r\n  .faq-item {\r\n    border-radius: 14px;\r\n    margin-bottom: 14px;\r\n    overflow: hidden;\r\n    \/* \u591a\u5c42\u9634\u5f71\uff1a\u5916\u5c42\u67d4\u548c + \u5185\u5c42\u5fae\u4eae\u8fb9 *\/\r\n    box-shadow:\r\n      0 1px 3px rgba(0,0,0,0.06),\r\n      0 4px 14px rgba(0,0,0,0.08),\r\n      0 0 0 1px rgba(0,0,0,0.04);\r\n    background: #ffffff;\r\n    transition: box-shadow 0.3s ease, transform 0.2s ease;\r\n  }\r\n\r\n  .faq-item:hover {\r\n    box-shadow:\r\n      0 2px 6px rgba(0,0,0,0.07),\r\n      0 8px 24px rgba(59,91,219,0.12),\r\n      0 0 0 1px rgba(59,91,219,0.10);\r\n    transform: translateY(-1px);\r\n  }\r\n\r\n  \/* ===== Question Button ===== *\/\r\n  .faq-question {\r\n    width: 100%;\r\n    background: linear-gradient(135deg, #ffffff 0%, #f8f9ff 100%);\r\n    border: none;\r\n    \/* \u624b\u673a\u7aef\u52a0\u5927\u4e0a\u4e0b padding\uff0c\u589e\u52a0\u89e6\u63a7\u9762\u79ef\u548c\u89c6\u89c9\u539a\u5ea6 *\/\r\n    padding: 20px 56px 20px 20px;\r\n    text-align: left;\r\n    cursor: pointer;\r\n    font-size: 15px;\r\n    font-weight: 650;\r\n    color: #1a1a2e;\r\n    position: relative;\r\n    line-height: 1.55;\r\n    transition: background 0.25s ease, color 0.25s ease;\r\n    letter-spacing: 0.01em;\r\n  }\r\n\r\n  .faq-question:hover {\r\n    background: linear-gradient(135deg, #f0f4ff 0%, #e8eeff 100%);\r\n    color: #3b5bdb;\r\n  }\r\n\r\n  .faq-question.active {\r\n    background: linear-gradient(135deg, #eef2ff 0%, #e3e9ff 100%);\r\n    color: #3b5bdb;\r\n    border-bottom: 1px solid #d4dcff;\r\n  }\r\n\r\n  \/* ===== \u5de6\u4fa7\u5f69\u8272\u7ad6\u6761\uff08\u589e\u52a0\u89c6\u89c9\u5c42\u6b21\uff09 ===== *\/\r\n  .faq-question::before {\r\n    content: '';\r\n    position: absolute;\r\n    left: 0;\r\n    top: 0;\r\n    bottom: 0;\r\n    width: 4px;\r\n    background: linear-gradient(180deg, #748ffc, #3b5bdb);\r\n    border-radius: 0;\r\n    opacity: 0;\r\n    transition: opacity 0.25s ease;\r\n  }\r\n\r\n  .faq-question.active::before,\r\n  .faq-question:hover::before {\r\n    opacity: 1;\r\n  }\r\n\r\n  \/* ===== \u53f3\u4fa7\u7bad\u5934 ===== *\/\r\n  .faq-question::after {\r\n    content: '';\r\n    position: absolute;\r\n    right: 20px;\r\n    top: 50%;\r\n    width: 9px;\r\n    height: 9px;\r\n    border-right: 2.5px solid #3b5bdb;\r\n    border-bottom: 2.5px solid #3b5bdb;\r\n    transform: translateY(-65%) rotate(45deg);\r\n    transform-origin: 75% 75%;\r\n    transition: transform 0.3s ease;\r\n  }\r\n\r\n  .faq-question.active::after {\r\n    transform: translateY(-35%) rotate(225deg);\r\n  }\r\n\r\n  \/* ===== Answer Panel ===== *\/\r\n  .faq-answer {\r\n    max-height: 0;\r\n    overflow: hidden;\r\n    transition: max-height 0.4s ease;\r\n    background: #ffffff;\r\n  }\r\n\r\n  .faq-answer.open {\r\n    max-height: 1200px;\r\n  }\r\n\r\n  .faq-answer-inner {\r\n    padding: 18px 20px 22px 20px;\r\n    font-size: 14.5px;\r\n    line-height: 1.85;\r\n    color: #4a4a5a;\r\n    border-top: 1px solid #f0f0f8;\r\n  }\r\n\r\n  .faq-answer-inner p {\r\n    margin: 0 0 10px;\r\n  }\r\n\r\n  .faq-answer-inner p:last-child {\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  .faq-answer-inner ol {\r\n    padding-left: 20px;\r\n    margin: 10px 0;\r\n  }\r\n\r\n  .faq-answer-inner ol li {\r\n    margin-bottom: 10px;\r\n  }\r\n\r\n  .faq-answer-inner strong {\r\n    color: #1a1a2e;\r\n  }\r\n\r\n  \/* ===== Delivery Block ===== *\/\r\n  .delivery-block {\r\n    background: linear-gradient(135deg, #f5f7ff 0%, #eef1ff 100%);\r\n    border-left: 3px solid #748ffc;\r\n    padding: 12px 16px;\r\n    border-radius: 0 8px 8px 0;\r\n    margin: 10px 0;\r\n  }\r\n\r\n  .delivery-block p {\r\n    margin: 0 !important;\r\n    line-height: 1.7;\r\n  }\r\n\r\n  \/* ===== Mobile Specific ===== *\/\r\n  @media (max-width: 600px) {\r\n    .faq-wrapper {\r\n      padding: 6px 2px;\r\n    }\r\n\r\n    .faq-item {\r\n      border-radius: 12px;\r\n      margin-bottom: 12px;\r\n      \/* \u624b\u673a\u7aef\u9634\u5f71\u66f4\u660e\u663e\uff0c\u5f25\u8865\u6241\u5e73\u611f *\/\r\n      box-shadow:\r\n        0 2px 8px rgba(0,0,0,0.09),\r\n        0 6px 20px rgba(0,0,0,0.07),\r\n        0 0 0 1px rgba(0,0,0,0.05);\r\n    }\r\n\r\n    .faq-question {\r\n      \/* \u624b\u673a\u7aef\u66f4\u5927\u7684\u5185\u8fb9\u8ddd\uff0c\u6807\u9898\u533a\u66f4\"\u539a\u5b9e\" *\/\r\n      padding: 22px 52px 22px 18px;\r\n      font-size: 14.5px;\r\n      font-weight: 700;\r\n    }\r\n\r\n    .faq-answer-inner {\r\n      padding: 16px 18px 20px 18px;\r\n      font-size: 14px;\r\n    }\r\n  }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"faq-wrapper\">\r\n\r\n  <!-- Q1 -->\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question active\" onclick=\"toggleFAQ(this)\">\r\n      If I place an order now, when will I receive my product?\r\n    <\/button>\r\n    <div class=\"faq-answer open\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>We offer two flexible delivery options to suit your schedule and needs.<\/p>\r\n        <div class=\"delivery-block\">\r\n          <p><strong>\u26a1 1. Quick Delivery<\/strong><br>\r\n          Get your order as fast as possible. Once confirmed, we arrange dispatch immediately \u2014 your order arrives <strong>within 2 hours<\/strong> of confirmation.<\/p>\r\n        <\/div>\r\n        <div class=\"delivery-block\">\r\n          <p><strong>\ud83d\udcc5 2. Scheduled Delivery<\/strong><br>\r\n          Prefer to choose your own window? Select a time slot that works for you \u2014 starting from <strong>2 hours after placing your order<\/strong>, ensuring someone is available to receive it.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Q2 -->\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n      How much is the shipping fee?\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>\ud83c\udf89 <strong>Free shipping on all orders \u2014 no minimum required.<\/strong><\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Q3 -->\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n      Why did my payment fail?\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>To ensure the security of your transactions, we use the latest <strong>3D Secure (3DS)<\/strong> verification technology. Only transactions that pass 3DS verification will be successfully processed.<\/p>\r\n        <p>This measure is designed to protect your account, prevent fraud, and provide a safe and reliable shopping experience. Thank you for your understanding and cooperation.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Q4 -->\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n      Can I change my delivery address? \/ I provided an incorrect delivery address.\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>Yes! Simply contact us and our customer service team will be happy to assist you with updating your delivery address.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Q5 -->\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n      The item I received is defective.\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>We're sorry to hear that! Please follow these steps and we'll make it right:<\/p>\r\n        <ol>\r\n          <li><p><strong>Contact Customer Service:<\/strong> Reach out immediately with your order number and details about the defective item.<\/p><\/li>\r\n          <li><p><strong>Send Photos:<\/strong> Attach photos of the defective product so we can better understand the issue and speed up the process.<\/p><\/li>\r\n          <li><p><strong>Return &amp; Exchange:<\/strong> Our team will guide you through returning the item and will arrange a <strong>replacement or full refund<\/strong>.<\/p><\/li>\r\n        <\/ol>\r\n        <p>We're committed to resolving your issue as quickly as possible.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Q6 -->\r\n  <div class=\"faq-item\">\r\n    <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n      I received the wrong item, or some items are missing from my order.\r\n    <\/button>\r\n    <div class=\"faq-answer\">\r\n      <div class=\"faq-answer-inner\">\r\n        <p>We apologize for the inconvenience! Please follow these steps:<\/p>\r\n        <ol>\r\n          <li><p><strong>Contact Customer Service:<\/strong> Reach out immediately with your order number and a description of the issue.<\/p><\/li>\r\n          <li><p><strong>Send Photos:<\/strong> If possible, include photos of the incorrect item or packaging to help us investigate faster.<\/p><\/li>\r\n          <li><p><strong>Issue Resolution:<\/strong> Our team will investigate and arrange to send the <strong>missing items<\/strong> or replace the incorrect ones promptly.<\/p><\/li>\r\n        <\/ol>\r\n        <p>We're committed to providing excellent service and will resolve your issue as quickly as possible.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n  function toggleFAQ(btn) {\r\n    const answer = btn.nextElementSibling;\r\n    const isOpen = btn.classList.contains('active');\r\n\r\n    document.querySelectorAll('.faq-question').forEach(q => {\r\n      q.classList.remove('active');\r\n      q.nextElementSibling.classList.remove('open');\r\n    });\r\n\r\n    if (!isOpen) {\r\n      btn.classList.add('active');\r\n      answer.classList.add('open');\r\n    }\r\n  }\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If I place an order now, when will I receive my product? We offer two flexible delivery options to suit your schedule and needs. \u26a1 1. Quick Delivery Get your order as fast as possible. Once confirmed, we arrange dispatch immediately \u2014 your order arrives within 2 hours of confirmation. \ud83d\udcc5 2. Scheduled Delivery Prefer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7204","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=\/wp\/v2\/pages\/7204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7204"}],"version-history":[{"count":4,"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=\/wp\/v2\/pages\/7204\/revisions"}],"predecessor-version":[{"id":7208,"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=\/wp\/v2\/pages\/7204\/revisions\/7208"}],"wp:attachment":[{"href":"https:\/\/www.makro-za.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}